Refund policy

Returns & Refunds

We want you to be happy with your Thunder Grip® purchase. If something is not right, we are here to help.

Return window

You have 30 days from the date of delivery to request a return or report a problem.

Damaged or defective items

If your order arrives damaged or defective, we will make it right at no cost to you. Just email us a photo of the issue along with your order number, and we will arrange a full refund or a replacement. There is no need to ship anything back.

Changed your mind or ordered the wrong size

Items can be returned within 30 days only if they are still unopened and in their original, factory-sealed packaging. Once a package has been opened, the item can no longer be returned by mail. If you have already opened it, please contact us before doing anything and we will help you find the best solution. Return shipping on unopened items is the customer's responsibility. If you need a different size, reach out and we will help you get the right one.

If we made a mistake

If we shipped the wrong item, that is on us. Contact us and we will sort it out at no cost to you.

How to start a return

Please contact us before sending anything back. Email returns@shopthundergrip.com with your order number and a short note about what you need. We will confirm your return and send you the correct return address. Items shipped back without contacting us first may not be accepted.

Refunds

Approved refunds are issued to your original payment method within 7 business days of approval or of us receiving your returned item.

Safety concerns: If a tread does not lie flat or cannot remain stable after following the installation instructions, discontinue use and contact us at returns@shopthundergrip.com.